Shipping policy

Shipping Policy

Delivery Method
All products are delivered digitally. After placing your order and completing payment, you will receive your custom illustration via the email address provided at checkout.

Processing Time
Because each illustration is made to order based on your uploaded photo, processing typically takes 5 business days. You will be notified by email once your illustration is ready.

Delivery Time
Delivery is instantaneous once your illustration is completed and sent. Please ensure your email address is entered correctly. If you do not receive your order, check your spam/junk folder before contacting us.

Shipping Costs
There are no shipping costs, as all products are delivered digitally.

Returns & Refunds
Due to the personalized nature of our products, we do not accept returns or offer refunds once the order has been processed. This is in accordance with applicable consumer laws regarding custom-made digital products.

Issues with Your Order
If there is a technical issue with your file (e.g., corrupted file or incorrect delivery), please contact us at sunshinemediabv@gmail.com, and we will resolve the issue.

Contact
For any questions about your order, please reach out to us at sunshinemediabv@gmail.com.